Privacy Policy

Privacy Policy

Introduction

GetBuy (referred to as “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights in relation to that information.

Information we collect

• Account information: name, email, phone number, delivery and billing addresses.
• Payment information: payment card details processed by our payment provider; we do not store full card numbers on our servers.
• Order and transaction data: products purchased, order history, returns and refunds.
• Device and usage data: IP address, browser type, device identifiers, pages visited, and shopping behaviour.
• Marketing data: newsletter preferences and marketing consents.
• Optional data: reviews, photos, or messages you provide.

How we use your information

• To process orders, payments and deliveries.
• To communicate about your orders, account and support requests.
• To personalise your shopping experience and recommend products.
• To send marketing communications where you have consented; you can opt out at any time.
• To detect and prevent fraud and to comply with legal obligations.

Cookies and tracking

We use cookies and similar technologies to operate the site, remember preferences, and analyse site usage. You can manage cookie settings via your browser; disabling some cookies may affect site functionality.

Third parties and disclosures

• We share data with service providers who help operate the store (payment processors, delivery partners, analytics providers, marketing platforms).
• We may disclose information to comply with legal obligations or to protect our rights.
• We do not sell your personal information.

Data security and retention

• We implement reasonable technical and organisational measures to protect personal data.
• We retain personal information only as long as necessary for the purposes described and to meet legal or tax obligations. Retention periods should be specified here (e.g., 7 years for transactional records).

International transfers

Some service providers may process data outside Australia. When this occurs, we take steps to ensure an adequate level of protection for your personal information.

Your rights

You may have the right to access, correct, delete, or restrict processing of your personal information, and to object to certain processing or request portability where applicable. To exercise rights, contact us using the details below.

Children’s privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy; the effective date will be revised and material changes will be communicated on the site.

Contact us

For privacy enquiries, requests or complaints, contact:
Email: support@getbuy.com.au
Address: Melbourne, Australia.
Phone: